Payments and Cancellation Policy

Payments

NDIS Clients: Invoices are sent out on a fortnightly or monthly basis. If you are self managed, you will receive the invoice to your email. If you are plan managed, the invoice will be sent directly to your nominated plan manager. Payment is to be provided within 14 days of invoice date. If your NDIS funding has run out and there are outstanding session fees, the outstanding invoice amount is liable to be paid directly via the client (who can then seek reimbursements, if possible).

Privately paying clients: Invoices will be sent to you 24 hours prior to your session time, with payment please provided before the start of your session and no later than 48 hours after the session has concluded.

Payment method: Direct bank transfer

Cancellation Policy

Sessions cancelled with more than 48 hours notice will incur no cancellation charge. Sessions that are cancelled within 24-48 hours notice: 50% fee applies. When 0-24 hours notice is provided: 100% fee applies.